Customer Service Administrator

Hollybank Trustees Ltd; Northampton; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Supportive team

Hybrid working

Bonus included

Career development

25 days holiday

Wellbeing perks

Work-life balance

Employee awards

Job summary

Online Direct seeks a Customer Service Administrator to join the small Commissions team. You will ensure timely payments with energy suppliers, format commission reports and respond to external queries.

Reporting to the Commissions Team Leader, you’ll build relationships and support SLAs in a collaborative, hybrid Northampton environment. Experience in administration or customer service, strong Excel skills and a proactive approach to problem solving are essential.

Qualifications

• Ideally 1 year's experience in an administrative or customer service role
• Strong attention to detail with high accuracy
• Excellent written and verbal communication skills
• Good working knowledge of Excel – VLOOKUPs an advantage
• Motivated to learn and develop in a busy team
• Experience in utilities desirable

Responsibilities

• Provide partner support and reporting
• Forecasting, dealing with queries and calculating payments
• Energy supplier reporting, identifying overdue payments
• Deliver efficient phone service, support and query responses in line with SLAs
• Build and maintain internal and external relationships
• Develop how-to guides for processing specific energy supplier invoices and managing their queues

Skills

Admin experience

Excel

Tools

Excel

Job description

Location: Hybrid / Northampton NN4 7YE, UK
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Salary: Negotiable salary

Customer Service Administrator

Location: Hybrid working (3 days a week in our Northampton Office) Salary: £24,460- £27,000 DOE + Bonus

Job Type: Full Time, Permanent,37 Hours, Monday-Friday

Online Direct provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.

We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK’s most trusted energy sales solution provider.

We’re looking for an enthusiastic Customer Service Administrator to join our small and supportive Commissions team. Reporting to our Commissions Team Leader, you will be responsible for working with energy suppliers to ensure timely payments, formatting commissions reports and dealing with external queries. If you’re hardworking, enjoy working in a team and keen to grow and develop within a challenging but rewarding environment, we want to hear from you!

Responsibilities:

• Provide partner support and reporting
• Forecasting, dealing with queries and calculating payments
• Energy supplier reporting, identifying any overdue payments
• Deliver efficient phone service, support and query responses in line with SLAs
• Build and maintain excellent internal and external relationships
• Develop how to guides for processing specific energy supplier invoices and managing their queues

Person:

• Ideally 1 years’ experience in an administrative or customer service role, although this is not essential
• Self-motivated and drive to innovate and find solutions
• Strong attention to detail and a commitment to producing high accuracy work levels
• Excellent communication skills, both written and verbal
• Good working knowledge of Excel – vlookup’san advantage
• Demonstrate a strong willingness to learn and develop
• Previous experience within the utilities industry desirable

Online Direct offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee’s quality of life and wellbeing*. Here’s a breakdown:

• Supportive Team Environment: Collaborate with a friendly and driven team
• Hybrid Working: Enjoy flexibility with remote working and office days
• Competitive salary + bonus: Rewarding pay with performance incentives
• Career Development Opportunities: Access to ongoing learning and development
• Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
• Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plan
• Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
• Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Assistance Program (EAP)

*Some benefits are subject to length of service