Agency & Commissions Assistant – Hybrid Support Specialist

Vitality; Bournemouth; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Bonus schemes

Pension up to 12%

Vitality health insurance

Life Assurance

Job summary

Vitality is seeking an Agency & Commissions Assistant in Bournemouth on a hybrid basis. You will support Business Consultants, Brokers and Intermediaries by delivering accurate enquiries handling and timely information across agency administration and commissions.

The role emphasizes data protection, data integrity, and collaboration within the Agency & Commissions team to sustain Vitality's high service standards in a fast-paced financial services environment.

Qualifications

• Proven experience in managing broker relationships and delivering professional telephone service.
• Strong analytical and problem-solving abilities with attention to data accuracy.

Responsibilities

• Provide professional telephone and email support to Business Consultants, Brokers and Intermediaries.
• Handle commission and payment enquiries and data in agency systems with accuracy.
• Update agency system records and register advisers to franchise arrangements.
• Maintain compliance with data protection and regulatory standards.

Skills

Broker relationships

Phone/service delivery

Analytical problem solving

Attention to detail

Independent worker

Education

GCSEs (Maths & English)

Tools

Excel

Job description

Vitality is seeking an Agency & Commissions Assistant in Bournemouth on a hybrid basis. You will support Business Consultants, Brokers and Intermediaries by delivering accurate enquiries handling and timely information across agency administration and commissions.

The role emphasizes data protection, data integrity, and collaboration within the Agency & Commissions team to sustain Vitality's high service standards in a fast-paced financial services environment.