Sales Administrator

The Green Energy Advice Bureau Limited; Sunderland; On-site; GBP 24,529 - 29,980; Full time

Benefits offered by this job

23 days annual leave plus bank holidays

Private healthcare + EAP

Monthly broadband contribution

Free on-site parking

On-site canteen facilities

Job summary

The Green Energy Advice Bureau Limited in Sunderland is seeking a highly organised Sales Administrator to support its sales function. The role involves managing customer records, preparing contracts, and ensuring a seamless journey for customers from sale to completion.

With a strong emphasis on accuracy and communication, candidates should have administrative experience and be proficient in Microsoft Office applications. This position offers a competitive salary and a vibrant company culture with various incentives and opportunities for growth.

Qualifications

• Proven experience in an administrative, sales support, or data entry role.
• High level of accuracy and strong attention to detail.
• Confident communicator – both written and verbal.

Responsibilities

• Maintain customer records across multiple CRM systems.
• Prepare customer contract documentation and complete compliance checks.
• Ensure customer data is handled in line with company procedures.

Skills

Administrative experience

Attention to detail

Communication skills

Organisational skills

Microsoft Office proficiency

CRM knowledge

Job description

At Green Energy Advice Bureau, we’re passionate about helping UK businesses take control of their energy portfolios through expert advice, market knowledge, and tailored energy solutions. As one of the UK’s growing energy consultancies, we work closely with businesses of all sizes to secure competitive energy contracts while delivering exceptional customer service. Our success is built on the people behind the business. We’ve created a high-performance environment where ambitious individuals are rewarded for their results, supported in their development, and given genuine opportunities to progress their careers.

About the Role

We’re looking for a highly organised and detail-oriented Sales Administrator to play a key role in supporting our sales function. As an integral part of the team, you’ll be responsible for ensuring a seamless customer journey from the moment a sale is agreed through to successful completion. Working closely with our Sales Consultants, you’ll accurately profile new customers, maintain and update CRM systems, prepare quotations and contract documentation, submit sales to energy suppliers, and provide end-to-end administrative support throughout the sales process. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering accurate, high-quality work, and enjoys being an essential part of a collaborative team. Strong organisational skills, excellent communication, and the ability to manage your workload independently are key to succeeding in this position.

Daily Duties

• Accurately maintain customer records across multiple CRM systems.
• Obtain customer usage and contract information from energy suppliers.
• Build and maintain strong relationships with suppliers and internal stakeholders.
• Prepare customer contract documentation and complete all compliance and accuracy checks.
• Submit completed sales to energy suppliers within required deadlines.
• Provide administrative support to the sales team, ensuring smooth and efficient handovers.
• Ensure all customer data is handled in line with company procedures and compliance requirements.
• Work towards agreed KPIs, including accuracy and service level targets.
• Develop a strong understanding of internal and supplier processes to deliver an efficient, compliant, and seamless customer journey.

What’s in it for You?

• Competitive basic salary of £27,255 + monthly bonus
• 23 days annual leave plus bank holidays off + additional wedding leave
• Most of December off – FULLY PAID
• Carry over unused annual leave or sell them back to the company
• Private healthcare + EAP
• Monthly broadband contribution of up to £40 – no strings attached
• Free on-site parking
• On-site canteen facilities with various snacks, Starbucks for £1 and unlimited FREE Redbull for all staff

Incentives & Culture

• Team nights out, summer parties and Christmas celebrations
• Incredible prizes including TVs, games consoles, watches and headphones
• Wellbeing rewards including spa days, cinema vouchers and afternoon tea experiences
• Referral bonus scheme worth up to £2,000
• Vibrant office culture with monthly themes and regular competitions

Growth & Development

• Fancy learning something new? We offer opportunities to have training courses and professional qualifications funded by us!
• The chance to build a long-term career within a rapidly growing business

Skills & Experience Required

• Proven experience in an administrative, sales support, or data entry role.
• High level of accuracy and strong attention to detail.
• Confident communicator – both written and verbal – with the ability to liaise internally and externally.
• Strong organisational and time-management skills.
• Able to work independently and take initiative.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Knowledge of CRM systems or customer onboarding processes.
• Experience within the energy or utilities industry (desirable).

All conversations and applications will be treated with the strictest confidence.