Hybrid Energy Customer Specialist: Exceptional Service

E.ON Next Energy Ltd

Bedford

Hybrid

GBP 23,000 - 29,000

Full time

8 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

E.ON Next Energy Ltd is seeking an Energy Specialist to join our customer operations team in Bedford. You will own the customer experience end to end, delivering exceptional service across phone and email, and supporting customers with billing, metering, and related inquiries.

We offer hybrid working with 2–3 days per week in our Bedford hub, plus structured training and clear progression pathways. A supportive, inclusive environment and a focus on customer satisfaction are at the heart of this

Qualifications

Passionate about delivering an exceptional customer experience.
Resilient and excited to tackle complex problems.
Great communicator with strong English skills (written and verbal).
A team player who thrives in a fast-paced environment.
Confident in making decisions and embracing change.
Previous customer service experience is a plus; training provided.
Proactive mindset and a passion for making a difference.

Responsibilities

Provide exceptional customer service over the phone and via email.
Support customers with billing to meter exchanges, ensuring satisfaction.
Handle challenges with empathy and offer effective solutions.
Thrive in a fast-paced environment, supported by modern technology and colleagues.