Hybrid End User Computing Analyst – Windows & Security

Sanctuary Group; Worcester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee support services

Cycle to Work

Wellbeing support

Job summary

Sanctuary Group in Worcester is seeking an End User Computing Analyst to join our Technology team. The role offers a hybrid working pattern, balancing office and home working, with a focus on secure and compliant end-user device services.

You will support Microsoft Windows devices, engage with users, and contribute to remediation of patching and security issues while maintaining clear documentation and strong customer service standards.

Qualifications

• Proven experience supporting Windows devices in a corporate environment.
• Experience engaging directly with customers and delivering high-quality service.
• Experience maintaining accurate records and updating procedures.
• Excellent written and verbal communication, able to explain technical topics clearly.
• Experience working to defined processes and service levels.

Responsibilities

• Monitor and manage end-user devices and related services to ensure security and reliability.
• Assist end users with patching and compliance issues and coordinate remediation.
• Collaborate with EUC and Technology Security teams to address vulnerabilities within SLAs.
• Track incidents and service requests, ensuring timely progression and quality of service.
• Identify trends and contribute to continuous service improvement initiatives.

Skills

Windows support

Customer service

Documentation

Communication

SLA adherence

Job description

Sanctuary Group in Worcester is seeking an End User Computing Analyst to join our Technology team. The role offers a hybrid working pattern, balancing office and home working, with a focus on secure and compliant end-user device services.

You will support Microsoft Windows devices, engage with users, and contribute to remediation of patching and security issues while maintaining clear documentation and strong customer service standards.