End User Computing Analyst

Sanctuary Group; Worcester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee support services

Cycle to Work

Wellbeing support

Job summary

Sanctuary Group in Worcester is seeking an End User Computing Analyst to join our Technology team. The role offers a hybrid working pattern, balancing office and home working, with a focus on secure and compliant end-user device services.

You will support Microsoft Windows devices, engage with users, and contribute to remediation of patching and security issues while maintaining clear documentation and strong customer service standards.

Qualifications

• Proven experience supporting Windows devices in a corporate environment.
• Experience engaging directly with customers and delivering high-quality service.
• Experience maintaining accurate records and updating procedures.
• Excellent written and verbal communication, able to explain technical topics clearly.
• Experience working to defined processes and service levels.

Responsibilities

• Monitor and manage end-user devices and related services to ensure security and reliability.
• Assist end users with patching and compliance issues and coordinate remediation.
• Collaborate with EUC and Technology Security teams to address vulnerabilities within SLAs.
• Track incidents and service requests, ensuring timely progression and quality of service.
• Identify trends and contribute to continuous service improvement initiatives.

Skills

Windows support

Customer service

Documentation

Communication

SLA adherence

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

End User Computing Analyst

Worcester based with a balance of home and office working

£28,646 - £30,175 per year

35 hours per week

The role sits within the End User Computing (EUC) team in Technology, which currently consists of four team members, with this new role becoming the fifth. The team is responsible for supporting and managing end-user technology across Sanctuary, helping to ensure colleagues have secured, compliant and reliable devices and services to carry out their roles effectively. This includes device management, security and compliance, patching and vulnerability remediation, operational support and continuous service improvement.

The role of End User Computing Analyst will include:

• Monitor device compliance, patching and vulnerability management platforms to identify non-compliant devices, investigate update failures and coordinate remediation activities to ensure devices remain secure and supported
• Work directly with end users to resolve patching and compliance issues, troubleshooting update failures and perform technical remediation of endpoint management services. Where necessary, liaise with the Device Lifecycle team to replace the device
• Collaborate with other members of the End User Computing and Technology Security teams to prioritise and track security vulnerabilities, ensuring risks are addressed within agreed timescales, and compliance standards are maintained
• Monitor and manage teamwork queues, ensuring incidents, service requests, remediation activities and administrative tasks are progressed efficiently and within agreed service levels
• Contribute to service improvement initiatives by identifying trends, recurring issues and opportunities to improve EUC processes, user experience, operational efficiency and service quality

Skills and experiences:

• Proven experience supporting Microsoft Windows devices and end users in a corporate environment
• Experience engaging directly with customers or end users, managing communications and delivering a high standard of customer service
• Experience maintaining accurate records, producing documentation and updating operational procedures
• Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and concisely to both technical and non-technical audiences
• Experience working within established processes, procedures and service level targets

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,646 per annum (rising to £30,175 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.