Hybrid Technology Service Desk Administrator

Sanctuary Group; Worcester; Híbrido; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Pension scheme with employer

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks

Descripción de la vacante

Sanctuary Group in Worcester is seeking a Technology Service Desk Administrator to join our team, offering a hybrid mix of home and office work and a competitive salary of £25,844–£27,209 for 35 hours per week.

You will provide efficient administrative support, manage reports, and help maintain compliant administration systems while building strong relationships with customers and colleagues to ensure smooth service delivery.

Formación

• Literacy and numeracy equivalent to passes in GSCE English and Maths
• NVQ3 in relevant area (e.g. business administration, customer service)
• Experience of working to deadlines and prioritising workloads
• Experience of undertaking a similar role
• Ability to extract and interrogate data from computer systems
• Ability to work independently and use own initiative
• Works well within a team based environment
• Good communication, interpersonal skills and customer care

Responsabilidades

• Provide admin support, including reports and maintaining efficient admin systems
• Provide high-quality support to ensure standards are met
• Support relationships with internal and external customers, addressing service shortfalls
• Respond to complaints promptly with colleagues to ensure service
• Resolve issues and keep customers informed

Conocimientos

Customer service

Data extraction

Independent worker

Team player

Deadline management

Communication skills

Educación

GSCE English and Maths

NVQ3 in business administration / customer service

Descripción del empleo

Sanctuary Group in Worcester is seeking a Technology Service Desk Administrator to join our team, offering a hybrid mix of home and office work and a competitive salary of £25,844–£27,209 for 35 hours per week.

You will provide efficient administrative support, manage reports, and help maintain compliant administration systems while building strong relationships with customers and colleagues to ensure smooth service delivery.