Hybrid Debt Solutions Advisor | £26k + up to £500/mo

PRA Group (Nasdaq: PRAA); Kilmarnock; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Pension

Life insurance

Medical cover

Discounts

Wellbeing network

Employee Assistance Program

Modern Apprenticeship Scheme

Job summary

PRA Group is seeking a Customer Service Advisor in Kilmarnock. You will handle inbound and outbound calls to understand customers' circumstances and help them work towards debt-free solutions. The role offers hybrid work with 3 days in the Kilmarnock office and 2 days remote, 37.5 hours per week.

Benefits include pensions, life assurance, medical cover, and access to a broad benefits programme. Training will be provided to develop skills within our Core Operations team.

Qualifications

• Excellent listening and communication skills.
• Strong negotiation and interpersonal abilities.
• Good eye for detail and problem solving.
• Self-motivated with a results-driven approach.

Responsibilities

• Speak with customers on inbound and outbound calls to understand circumstances and help them become debt free with PRA Group.
• Build rapport and negotiate favourable outcomes while maintaining compliance.
• Document interactions and follow up to ensure resolution and customer satisfaction.

Skills

Listening

Communication

Negotiation

Attention to detail

Problem solving

Self-motivation

Team player

Customer service

Job description

PRA Group is seeking a Customer Service Advisor in Kilmarnock. You will handle inbound and outbound calls to understand customers' circumstances and help them work towards debt-free solutions. The role offers hybrid work with 3 days in the Kilmarnock office and 2 days remote, 37.5 hours per week.

Benefits include pensions, life assurance, medical cover, and access to a broad benefits programme. Training will be provided to develop skills within our Core Operations team.