Debt Collection Agent

HRC Recruitment; Kilmarnock; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Pension (5% employee)

Life Assurance

Healthcare cash plan

28 days holidays

Job summary

HRC Recruitment in Kilmarnock is seeking a Customer Solutions Agent to join our collections team. You will handle inbound and outbound calls to help customers become debt-free, supported by comprehensive training and a clear progression path.

The role offers hybrid working, 37.5 hours weekly, a base salary of £26,000 with a potential £500 monthly bonus, 28 days holiday, pension, life assurance, and healthcare schemes.

Qualifications

• Excellent written and communication skills.
• Previous call centre or customer service experience.
• Ability to work towards targets.
• A team player.
• Empathy with resilience in challenging situations.

Responsibilities

• Handle inbound and outbound calls to help customers become debt-free.
• Join a Voice team and contribute to the wider Collections team.

Skills

Excellent written and communication

Call centre experience

Target driven

Team player

Empathetic and resilient

Job description

Customer Solutions Agent

Kilmarnock - Start date 12th October 2026

£26,000 plus a potential £500 monthly bonus

Fantastic opportunity to join one of the UK s largest buyers and collectors of unpaid loans and other forms of credit.

As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.

You ll receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.

Key Skills Required

• Excellent written and communication skills
• Previous call centre or customer service experience
• Ability to work towards targets
• A team player
• Ability to show empathy whilst being resilient

Salary: £26,000pa and opportunity to earn up to £500 bonus per month

• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% employee and minimum 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

Additional Benefits

• Staff discounts at a huge number of shops and online retailers
• Health and Wellbeing programme
• Employee Assistance Scheme
• Modern Apprenticeship Scheme

Bonus payable after training is complete

All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.

HRC Recruitment is an equal opportunities employer