Customer Solutions Specialist

PRA Group (Nasdaq: PRAA); Kilmarnock; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Pension

Life insurance

Medical cover

Discounts

Wellbeing network

Employee Assistance Program

Modern Apprenticeship Scheme

Job summary

PRA Group is seeking a Customer Service Advisor in Kilmarnock. You will handle inbound and outbound calls to understand customers' circumstances and help them work towards debt-free solutions. The role offers hybrid work with 3 days in the Kilmarnock office and 2 days remote, 37.5 hours per week.

Benefits include pensions, life assurance, medical cover, and access to a broad benefits programme. Training will be provided to develop skills within our Core Operations team.

Qualifications

• Excellent listening and communication skills.
• Strong negotiation and interpersonal abilities.
• Good eye for detail and problem solving.
• Self-motivated with a results-driven approach.

Responsibilities

• Speak with customers on inbound and outbound calls to understand circumstances and help them become debt free with PRA Group.
• Build rapport and negotiate favourable outcomes while maintaining compliance.
• Document interactions and follow up to ensure resolution and customer satisfaction.

Skills

Listening

Communication

Negotiation

Attention to detail

Problem solving

Self-motivation

Team player

Customer service

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Fantastic opportunity to join PRA Group - one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.

In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us.

• £26,000pa salary and opportunity to earn up to £500 bonus per month*
• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon -Thu shifts across 8am - 8pm, Fri 9am - 5pm and 1 in 3 Sats 8am - 2pm with a day off during the week)
• 28 days holidays (increasing to 29, 30, then 31 after 5 years)
• Pension (5% minimum employee and 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team.

What we’re looking for from you:

• Excellent listening
• Communication and negotiation skills
• Strong attention to detail
• Ability to problem solve independently
• Self-motivation and results-focused
• Positive, personable approach and a team player.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site.

Additional Benefits:

Discounts at over 1,000 shops and online retailers

Health and Wellbeing network

Employee Assistance Program

Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

*Bonus payable after training is complete

We value your privacy. By applying to PRA Group, you acknowledge that your personal data will be processed in accordance with our Privacy Notice. We encourage you to review the Privacy Notice before submitting your application - UK-Privacy-Notice-for-Candidates.pdf

PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.