Collections Solutions Agent - Hybrid, £26k + £500/mo Bonus

HRC Recruitment; Kilmarnock; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

28 days holidays

Pension

Life Assurance

Healthcare plan

Staff discounts

Job summary

HRC Recruitment in Kilmarnock is hiring a Customer Solutions Agent to handle inbound and outbound calls helping customers become debt-free. You will receive best-in-class training to develop the skills needed for success, and work within a dedicated Voice team as part of our larger Collections group.

The role is based at our HALO Kilmarnock site with hybrid working after training, offering a stable, long-term career with a multinational employer and a competitive package including a potential

Qualifications

• Excellent written and communication skills.
• Previous call centre or customer service experience.
• Ability to work towards targets.
• A team player.
• Ability to show empathy whilst being resilient.

Responsibilities

• Handle inbound and outbound calls to help customers become debt-free.
• Work within a Voice team and contribute to the wider Collections team.
• Participate in training to develop role-specific skills.

Skills

Written communication

Call centre experience

Target achievement

Team player

Empathy and resilience

Job description

HRC Recruitment in Kilmarnock is hiring a Customer Solutions Agent to handle inbound and outbound calls helping customers become debt-free. You will receive best-in-class training to develop the skills needed for success, and work within a dedicated Voice team as part of our larger Collections group.

The role is based at our HALO Kilmarnock site with hybrid working after training, offering a stable, long-term career with a multinational employer and a competitive package including a potential