Hybrid Debt Adviser & Caseworker — Build Stability

Citizens Advice South Gloucestershire; West of England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Citizens Advice South Gloucestershire is seeking a Debt Adviser/Caseworker to manage a personal debt caseload, provide tailored advice and support clients toward financial stability. The role requires empathy, strong debt knowledge, and IT proficiency in casework systems.

The position is permanent, hybrid, with a 37-hour week. Salary ranges from £28,264 to £33,551, depending on Approved Intermediary status for DROs, and interviews commence in early November 2026.

Qualifications

• Experience in debt advice and supporting clients in financial hardship.
• Empathetic, non-judgemental, patient approach to clients in crisis.
• Strong IT skills and ability to use case management systems.

Responsibilities

• Manage your own debt advice caseload and deliver high-quality tailored advice.
• Support clients to achieve sustainable financial outcomes; conduct income and expenditure assessments.
• Advise on appropriate debt solutions, negotiate with creditors and assist through complex financial circumstances.

Skills

Debt advice knowledge

Empathy

Problem-solving

IT proficiency

Job description

Citizens Advice South Gloucestershire is seeking a Debt Adviser/Caseworker to manage a personal debt caseload, provide tailored advice and support clients toward financial stability. The role requires empathy, strong debt knowledge, and IT proficiency in casework systems.

The position is permanent, hybrid, with a 37-hour week. Salary ranges from £28,264 to £33,551, depending on Approved Intermediary status for DROs, and interviews commence in early November 2026.