Compassionate Debt Solutions Advisor

ACFA; West of England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Citizens Advice South Gloucestershire (CASG) is seeking an experienced Debt Adviser/Caseworker to join our specialist debt team. You will manage your own caseload, deliver accurate, tailored advice, and help clients explore options toward financial stability.

We value empathy, patience and non-judgemental support, with strong debt knowledge, problem-solving skills, and solid IT competency to use case-management systems and communicate effectively.

Qualifications

• Proven experience in debt advice or casework.
• Ability to assess income/expenditure and advise on solutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in IT and case-management systems.

Responsibilities

• Manage your own debt advice caseload.
• Conduct income and expenditure assessments.
• Advise on debt solutions and negotiate with creditors.
• Support clients through challenging financial circumstances.
• Work independently while collaborating with the team.

Skills

Debt advice

Empathy

Communication

Problem-solving

IT proficiency

Job description

Citizens Advice South Gloucestershire (CASG) is seeking an experienced Debt Adviser/Caseworker to join our specialist debt team. You will manage your own caseload, deliver accurate, tailored advice, and help clients explore options toward financial stability.

We value empathy, patience and non-judgemental support, with strong debt knowledge, problem-solving skills, and solid IT competency to use case-management systems and communicate effectively.