Independent Debt Advisor & Caseload Specialist

Citizens Advice; West of England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Citizens Advice South Gloucestershire (CASG) is seeking an experienced Debt Adviser/Caseworker to support clients in financial hardship by delivering tailored debt guidance and outcomes.

The role requires strong debt knowledge, problem solving, and an empathetic, non-judgemental approach, with the ability to manage a diverse caseload and work both independently and within a supportive team.

Qualifications

• Experience as a debt adviser/caseworker.
• Ability to manage own caseload with independent judgment.
• Empathetic and non-judgemental approach.
• Strong IT and communication skills.

Responsibilities

• Manage your own debt advice caseload.
• Deliver accurate, high-quality and tailored advice.
• Undertake comprehensive income and expenditure assessments.
• Advise on appropriate debt solutions and negotiate with creditors.
• Support clients through complex financial circumstances.
• Work independently while contributing to a collaborative team.

Skills

Debt advice knowledge

Problem solving

Empathy

Communication skills

Tools

IT proficiency

Job description

Citizens Advice South Gloucestershire (CASG) is seeking an experienced Debt Adviser/Caseworker to support clients in financial hardship by delivering tailored debt guidance and outcomes.

The role requires strong debt knowledge, problem solving, and an empathetic, non-judgemental approach, with the ability to manage a diverse caseload and work both independently and within a supportive team.