Debt Caseworker

Citizens Advice Ltd; West of England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Citizens Advice South Gloucestershire (CASG) is seeking an experienced Debt Adviser/Caseworker to support clients in achieving financial stability. You will manage a personal debt caseload, deliver precise income and expenditure assessments, and offer tailored debt solutions with empathy and professionalism.

The role requires strong debt advice knowledge, effective problem-solving, and good IT and communication skills.

Qualifications

• Experience in debt advice and casework.
• Empathy, patience and non-judgemental approach.
• Proficient IT skills and effective communication.

Responsibilities

• Manage your own debt advice caseload with high-quality, tailored guidance.
• Conduct comprehensive income and expenditure assessments and advise on debt solutions.
• Negotiate with creditors and support clients through complex financial circumstances.

Skills

Debt advice

Casework

IT proficiency

Job description

Salary £28,264–£33,551 per annum, depending on Approved Intermediary status

Interviews will take place on 2 November 2026.

About the role

We are looking for an experienced, compassionate and motivated Debt Adviser/Caseworker to join our specialist debt team at Citizens Advice South Gloucestershire (CASG).

This is an opportunity to make a genuine difference to people experiencing financial hardship, helping them understand their financial situation, explore their options and take steps towards long-term financial stability.

Our clients are often experiencing crisis situations, stress and vulnerability. We are therefore looking for someone who combines strong debt advice knowledge and problem-solving skills with empathy, patience and a non-judgemental approach.

You will be responsible for managing your own debt advice caseload, delivering accurate, high-quality and tailored advice, and supporting clients to achieve sustainable outcomes. This will include undertaking comprehensive income and expenditure assessments, advising on appropriate debt solutions, negotiating with creditors and supporting clients through complex financial circumstances.

The role requires someone who can work independently, exercise sound professional judgement and manage a varied caseload, while contributing positively to a supportive and collaborative team.

The salary will be £28,264 per annum for an adviser who is not currently an Approved Intermediary (AI) for Debt Relief Orders (DROs). The salary will be £33,551 per annum for an adviser who holds Approved Intermediary status. The salary reflects the additional responsibility and specialist knowledge associated with this authorisation.

You must be proficient in IT with effective communication skills.