Hybrid Data Services Customer Success Manager

Percepta LLC; Basildon; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual leave 22 days

Pension scheme

Private medical insurance

Travel insurance

Vehicle discounts

Employee Assistance Program

Life Assurance 4x

Job summary

Percepta is seeking a Software Data Services Customer Success Manager to drive product adoption and deliver outstanding customer experiences in a hybrid role based at Dunton, Essex. You will collaborate with customers, dealers, sales, and technical teams to maximise value and retention.

The role focuses on onboarding, adoption, issue resolution, and cross-functional collaboration, shaping long-term customer success and business growth. 40-hour weeks with potential extra hours as needed.

Qualifications

• Experience in customer service, customer success, or a similar customer-facing role.
• Experience using CRM systems, databases, and Microsoft Office.
• Strong relationship-building and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organisational skills.
• Customer-focused with attention to detail and accountability.
• Ability to work independently and collaboratively.
• Fluent English language skills.

Responsibilities

• Build strong customer relationships through proactive engagement and support.
• Guide customers through onboarding, adoption, and best practices.
• Manage customer enquiries, troubleshooting, and escalations.
• Collaborate with technical and internal teams to resolve issues.
• Identify customer risks and opportunities to improve retention.
• Support reporting, invoicing, account administration, and collections activity.
• Maintain accurate customer records and CRM data.
• Contribute to continuous improvement and knowledge sharing initiatives.

Skills

Customer service

Customer success

CRM systems

Microsoft Office

Relationship-building

Communication

Fluent English

Tools

CRM systems

Microsoft Office

Job description

Percepta is seeking a Software Data Services Customer Success Manager to drive product adoption and deliver outstanding customer experiences in a hybrid role based at Dunton, Essex. You will collaborate with customers, dealers, sales, and technical teams to maximise value and retention.

The role focuses on onboarding, adoption, issue resolution, and cross-functional collaboration, shaping long-term customer success and business growth. 40-hour weeks with potential extra hours as needed.