German-speaking Automotive SaaS Customer Success Manager

Ttecjobs; Basildon; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Life Assurance 4 x annual salary

Contributory pension

Private Medical Insurance

Comprehensive travel insurance

Discounted vehicle schemes

Employee Assistance Program (EAP)

Job summary

Percepta seeks a German-speaking Customer Success Manager to join the Dunton team in Essex. You will be the primary contact for German accounts, driving adoption of automotive SaaS solutions and delivering proactive coaching and training to maximize value and minimize churn.

In this hybrid role, you will nurture relationships across enterprise clients, monitor health metrics, coordinate with cross-functional teams, and deliver measurable outcomes across the German market.

Qualifications

• Fluency in German and English, written and verbal.
• Experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation, and training abilities.
• Experience with SaaS products or technology-based solutions.
• Ability to manage multiple customer accounts and priorities effectively.
• Proactive approach to problem-solving and customer advocacy.
• Strong organisational and analytical skills.
• Automotive industry experience would be advantageous.

Responsibilities

• Act as the primary point of contact for assigned customer accounts.
• Build strong customer relationships and become a trusted advisor.
• Drive product adoption and engagement across the customer base.
• Provide coaching, product guidance, and training to customers.
• Support account retention initiatives and help reduce customer churn.
• Identify opportunities to improve customer outcomes and satisfaction.
• Collaborate with internal stakeholders to resolve issues and support customer success.
• Monitor customer health and proactively address risks and opportunities.
• Engage with German-speaking customers via phone, email, and virtual meetings.
• Conduct customer reviews and provide recommendations on product usage.
• Deliver onboarding sessions and training workshops.
• Analyse customer engagement and usage trends.
• Respond to customer enquiries and coordinate solutions with internal teams.
• Develop action plans to support customer retention and growth.
• Document customer interactions and maintain accurate account records.
• Share customer feedback to support continuous product and service improvements.

Skills

German language fluency

English language fluency

Customer Success

Account Management

SaaS experience

Relationship management

Communication skills

Training abilities

Analytical skills

Automotive industry experience

Job description

Percepta seeks a German-speaking Customer Success Manager to join the Dunton team in Essex. You will be the primary contact for German accounts, driving adoption of automotive SaaS solutions and delivering proactive coaching and training to maximize value and minimize churn.

In this hybrid role, you will nurture relationships across enterprise clients, monitor health metrics, coordinate with cross-functional teams, and deliver measurable outcomes across the German market.