Hybrid Enterprise Customer Success Leader

Sensat; Greater London; Hybrid; GBP 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid 3 days in office

£80,000 - £90,000 base salary

Equity options

30 days annual leave

MacBook + home-office setup

Pension plan

Private health benefits

Job summary

Sensat in London is seeking a Head of Customer Success to lead and scale the function as we grow enterprise relationships across the UK and US. The role combines strategic leadership with hands-on account ownership, building processes, coaching the team and driving renewal and expansion.

You will manage senior stakeholders, define the customer success playbooks, and partner with Product to translate customer insight into measurable value, while maintaining close ties to key accounts in a hybrid

Qualifications

• Experience leading customer success teams and driving enterprise account growth.
• Proven track record in managing high-value B2B SaaS relationships and ARR expansion.
• Ability to build scalable processes, playbooks and governance for CS at scale.
• Strong stakeholder management with C-level executives and strategic QBRs.
• Data-driven decision maker who translates product value into business outcomes.

Responsibilities

• Lead the Global Customer Success function, setting direction, expectations and accountability.
• Coach teams to become strategic and commercial partners for enterprise customers.
• Own a portfolio of strategic accounts and drive expansion opportunities.
• Create scalable CS structure, operating rhythms and customer value metrics.

Skills

Leadership

Customer Success

Enterprise SaaS

Stakeholder management

QBRs

Data-driven

Coaching

Account growth

Tools

Planhat

HubSpot

Job description

Sensat in London is seeking a Head of Customer Success to lead and scale the function as we grow enterprise relationships across the UK and US. The role combines strategic leadership with hands-on account ownership, building processes, coaching the team and driving renewal and expansion.

You will manage senior stakeholders, define the customer success playbooks, and partner with Product to translate customer insight into measurable value, while maintaining close ties to key accounts in a hybrid