Hybrid Customer Success Manager — Drive Adoption & Growth (SaaS)

Talos360; Warrington; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Monthly travel to London (expensed)

Benefits package

Job summary

Talos360 is seeking a Customer Success Manager in Warrington to manage onboarding and ongoing customer relationships for our SaaS platform. This hybrid role involves collaborating with Sales, Product and Customer Success teams to drive value, retention and growth.

You will lead onboarding, manage a portfolio, and deliver success plans focused on measurable outcomes. Occasional travel to London is required, with expenses covered.

Qualifications

• Experience in Customer Success, Account Management or related fields.
• SaaS experience is highly desirable for this role.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead onboarding and implementation projects for new customers.
• Manage a portfolio of accounts, driving adoption and satisfaction.
• Deliver customer reviews and success plans with measurable outcomes.
• Partner with Sales to support renewals and growth opportunities.
• Provide expert product guidance and best-practice recommendations.
• Voice of the customer to Product and Development teams.
• Create customer-facing resources and training materials.

Skills

Customer Success

Account Management

Project Management

SaaS Experience

Relationship Building

Stakeholder Management

Communication

Presentation Skills

Organisational Skills

Upsell Opportunities

Job description

Talos360 is seeking a Customer Success Manager in Warrington to manage onboarding and ongoing customer relationships for our SaaS platform. This hybrid role involves collaborating with Sales, Product and Customer Success teams to drive value, retention and growth.

You will lead onboarding, manage a portfolio, and deliver success plans focused on measurable outcomes. Occasional travel to London is required, with expenses covered.