Hybrid Data & Analytics Customer Success Pro

Chambers & Partners; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Chambers & Partners in London is seeking a Customer Success Executive to manage and support clients during their subscription period and to help secure renewals. You will onboard customers, share best practices and success stories, and work to maximize value from our Data & Analytics products.

You will collaborate with marketing, product and sales to run retention campaigns, identify upsell opportunities, resolve queries, and mitigate cancellations.

Qualifications

• Proven experience in a Customer Success or client-facing role.
• Knowledge of CRM platforms (e.g., Salesforce) is desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Renew products at renewal period and onboard customers to maximise value.
• Onboard customers and share best practices and success stories.
• Lead retention campaigns and identify upsell/cross-sell opportunities.

Skills

Customer success

CRM systems

Communication

Interpersonal skills

Tools

Salesforce

Teams

Job description

Chambers & Partners in London is seeking a Customer Success Executive to manage and support clients during their subscription period and to help secure renewals. You will onboard customers, share best practices and success stories, and work to maximize value from our Data & Analytics products.

You will collaborate with marketing, product and sales to run retention campaigns, identify upsell opportunities, resolve queries, and mitigate cancellations.