Data & Analytics Customer Success Lead

Chambers & Partners; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Chambers & Partners is seeking a Customer Success Executive – Data & Analytics to manage customer onboarding, ensure renewals, and drive product adoption. You will collaborate with marketing, product and sales to raise engagement and retention, while identifying upsell opportunities and addressing customer queries.

The role requires strong communication, client-facing experience, and a willingness to work in a hybrid environment in London.

Qualifications

• Proven experience in a customer-focused or client-facing role.
• Strong communication and interpersonal skills, both in person and remote.
• Knowledge of customer success best practices and procedures.

Responsibilities

• Onboard customers and ensure value from products.
• Manage renewals and identify upsell opportunities.
• Collaborate with marketing, product and sales on retention campaigns.
• Identify risky accounts early and mitigate cancellations.
• Resolve customer queries with internal teams as needed.

Skills

Customer Success

Client-facing

Communication

Interpersonal skills

Hybrid work

Tools

Salesforce

CRM systems

Job description

Chambers & Partners is seeking a Customer Success Executive – Data & Analytics to manage customer onboarding, ensure renewals, and drive product adoption. You will collaborate with marketing, product and sales to raise engagement and retention, while identifying upsell opportunities and addressing customer queries.

The role requires strong communication, client-facing experience, and a willingness to work in a hybrid environment in London.