Hybrid Customer Success Manager - Digital Marketing Growth

Smartly; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Smartly is seeking a Customer Success Manager in London. You will own your customer accounts from week one, provide consultative guidance, scope product trials, and drive engagement with a fast-paced digital marketing platform.

In this hybrid role, you will nurture relationships with advertisers and platform partners while translating data into actionable insights to grow your customers’ businesses.

Qualifications

• 3+ years of paid digital advertising across platform partners.
• Experience in a customer success or similar customer-facing function.
• Proactive problem-solver with a positive attitude and drive to help customers succeed.
• Comfortable addressing technical challenges and collaborating with technical teams.
• Results-driven with a bias for action and collaboration.
• Excellent English communication; capable of connecting with diverse audiences.
• Hybrid work model in London, 3 days a week in office; willingness to travel.
• Prior knowledge of Smartly or similar players is a plus.

Responsibilities

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Work closely with customers to hone their online marketing strategy and resolve advertiser issues.
• Take full ownership of growing and managing your own book of business and develop vertical expertise.
• Develop knowledge of Smartly tool and digital marketing to solve customer problems.
• Build strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat and TikTok.
• Collaborate with customers and product teams to maintain a quick feedback loop.

Skills

Paid digital advertising

Customer success

Account growth

Job description

Smartly is seeking a Customer Success Manager in London. You will own your customer accounts from week one, provide consultative guidance, scope product trials, and drive engagement with a fast-paced digital marketing platform.

In this hybrid role, you will nurture relationships with advertisers and platform partners while translating data into actionable insights to grow your customers’ businesses.