Customer Success Executive

Chambers & Partners; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Chambers & Partners is seeking a Customer Success Executive – Data & Analytics to manage customer onboarding, ensure renewals, and drive product adoption. You will collaborate with marketing, product and sales to raise engagement and retention, while identifying upsell opportunities and addressing customer queries.

The role requires strong communication, client-facing experience, and a willingness to work in a hybrid environment in London.

Qualifications

• Proven experience in a customer-focused or client-facing role.
• Strong communication and interpersonal skills, both in person and remote.
• Knowledge of customer success best practices and procedures.

Responsibilities

• Onboard customers and ensure value from products.
• Manage renewals and identify upsell opportunities.
• Collaborate with marketing, product and sales on retention campaigns.
• Identify risky accounts early and mitigate cancellations.
• Resolve customer queries with internal teams as needed.

Skills

Customer Success

Client-facing

Communication

Interpersonal skills

Hybrid work

Tools

Salesforce

CRM systems

Job description

Job Details: Customer Success Executive - Data & Analytics

Full details of the job.

Vacancy Name

Vacancy Name Customer Success Executive - Data & Analytics

Vacancy No

Vacancy No VN1150

Location

Location London

Employment Type

Employment Type Perm

Basis

Basis Full Time

Fixed Term Duration

Overview

Overview The Customer Success Executive – Data & Analytics Products is focused on managing and supporting the customers during their subscription period and helping to secure renewal.

Main Duties and Responsibilities

Ensure the customer renews products for the followingsubscription period.

Onboard customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.

Proactively manage and innovatethe current Market Pulse retention program, which includes alive health assessment of existing customers,personalisedsupport over the phone/Teams anda notificationprogram (in development) to increase product usage, among other elements.

Work with marketing,productand sales teams onexistingretention campaigns to raise awareness ofChambersand help to develop the product offering.Lead on the development of new campaigns that increase engagement and likelihood ofproductretention/upsell.

Identifyupselland cross-sell opportunities and make theappropriate referrals.

Resolve customer queries and liaise with internal teams where needed.

Identifyrisky accountsearlyand take the necessary steps to mitigate any cancellations.

Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.

Why you should apply

Proven experience ina previousCustomer Success or client-facing role

Impressive communication and interpersonal skills, both in person and remote

Knowledge of customer success best practice and procedures

Knowledge of Salesforce or other CRM systems would be highly beneficial

Some knowledge of the legal sector would be desirable

Skills, Experience & Personal Attributes

Anatural peopleperson who enjoys helping others

Highlyorganised

High levelof accuracy and an eye for detail

Willing to perform in a hybrid role

Equal Opportunity Statement

Applicantswho identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.