Customer Success Executive - Data & Analytics

Chambers & Partners; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Chambers & Partners in London is seeking a Customer Success Executive to manage and support clients during their subscription period and to help secure renewals. You will onboard customers, share best practices and success stories, and work to maximize value from our Data & Analytics products.

You will collaborate with marketing, product and sales to run retention campaigns, identify upsell opportunities, resolve queries, and mitigate cancellations.

Qualifications

• Proven experience in a Customer Success or client-facing role.
• Knowledge of CRM platforms (e.g., Salesforce) is desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Renew products at renewal period and onboard customers to maximise value.
• Onboard customers and share best practices and success stories.
• Lead retention campaigns and identify upsell/cross-sell opportunities.

Skills

Customer success

CRM systems

Communication

Interpersonal skills

Tools

Salesforce

Teams

Job description

Job Details: Customer Success Executive - Data & Analytics

Full details of the job.

Vacancy Name

Vacancy Name Customer Success Executive - Data & Analytics

Vacancy No

Vacancy No VN1150

Location

Location London

Employment Type

Employment Type Perm

Basis

Basis Full Time

Fixed Term Duration

Overview

Overview The Customer Success Associate – Data & Analytics Products is focused on managing and supporting the customers during their subscription period and helping to secure renewal.

Main Duties and Responsibilities

Ensure the customer renews products for the followingsubscription period.

Onboard customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.

Proactively manage and innovate the current Market Pulse retention program, which includes alive health assessment of existing customers, personalised support over the phone/Teams and a notification program (in development) to increase product usage, among other elements.

Work with marketing, product and sales teams on existing retention campaigns to raise awareness of Chambers and help to develop the product offering.Lead on the development of new campaigns that increase engagement and likelihood of product retention/upsell.

Identify upsell and cross-sell opportunities and make the appropriate referrals.

Resolve customer queries and liaise with internal teams where needed.

Identify risky accounts early and take the necessary steps to mitigate any cancellations.

Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.

Why you should apply

Proven experience in a previous Customer Success or client-facing role

Impressive communication and interpersonal skills, both in person and remote

Knowledge of customer success best practice and procedures

Knowledge of Salesforce or other CRM systems would be highly beneficial

Some knowledge of the legal sector would be desirable

Skills, Experience & Personal Attributes

Anatural peopleperson who enjoys helping others

Highlyorganised

High levelof accuracy and an eye for detail

Willing to perform in a hybrid role

Equal Opportunity Statement

Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.