Hybrid Customer Support Specialist — Shape Smart Mobility

Hozah Ltd; Greater London; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Company events

Discounted or free food

Job summary

Hozah Ltd in London is seeking a Customer and Client Support Specialist to join our growing team. The role is full-time with three days in the office, located in London with office days.

You will be part of a dynamic, tech-led company working to transform parking into a seamless, automated experience. Responsibilities include responding to customer inquiries by email, maintaining detailed records, and collaborating with internal teams to resolve complex issues while ensuring high customer

Qualifications

• Proven experience in a customer support or service role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in professional email communication and customer service etiquette.
• Ability to work independently and as part of a team.
• Familiarity with Zendesk and Jira is desirable.

Responsibilities

• Respond to customer inquiries and support requests via email.
• Provide clear, professional, and timely resolutions to customer issues.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to resolve complex issues.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

Skills

Customer support

Communication

Problem solving

Attention to detail

Multitasking

Email etiquette

Team collaboration

Independent work

Tools

Zendesk

Jira

Job description

Hozah Ltd in London is seeking a Customer and Client Support Specialist to join our growing team. The role is full-time with three days in the office, located in London with office days.

You will be part of a dynamic, tech-led company working to transform parking into a seamless, automated experience. Responsibilities include responding to customer inquiries by email, maintaining detailed records, and collaborating with internal teams to resolve complex issues while ensuring high customer