Appeals and Compliance Support Specialist

Hozah Ltd; Greater London; On-site; GBP 22,525 - 30,475; Full time

Benefits offered by this job

Hybrid working

Office dogs

Free breakfast and snacks

Job summary

Hozah Ltd is seeking an Appeals and Compliance Support Specialist in London. The role offers a £26,500 annual salary with a hybrid work pattern (2 days in the office, 3 days work-from-home).

You will manage end-to-end enforcement processes, handle customer communications, and support a busy operations team to meet deadlines. Candidates should thrive in a fast-paced setting, have administrative experience, and be capable of learning quickly across multiple software platforms while maintaining

Qualifications

• Ability to work at a fast pace with strong attention to detail across various software platforms.
• Experience in an administrative role with a track record of beating targets.
• Ability to learn quickly and perform to a high standard across many parts of a process.

Responsibilities

• Administer the full enforcement process end-to-end using specialist software, ensuring cases are processed accurately and in line with internal policies.
• Manage written customer contact and appeals, review evidence, draft clear responses, and meet required timescales.
• Collaborate within a fast-paced operations team, prioritise workloads, support colleagues, and drive case progress to deadlines.
• Carry out basic administrative duties including scanning, filing, post handling, banking cheques and broader operational support.

Skills

Attention to detail

Administrative experience

Targets oriented

Job description

Appeals and Compliance Support Specialist

• £26,500
• London, uk
• Full time - 2 days in the office

About Hozah

Hozahis a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility.

Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities.

With recent recognition asPayTechCompany of the Year and a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK,we’rescaling rapidly and need a skilled Appeals and Compliance Support Specialist.

About the role

• Administer the full enforcement process end ‑ to ‑ end using specialist software, ensuring cases are processed accurately, consistently, and in line with internal policies and industry requirements.
• Manage written customer contact and appeals, reviewing evidence, drafting clear and well ‑ reasoned responses, and ensuring all correspondence is handled professionally and within required timescales.
• Work collaboratively within a fast ‑ paced operations team, prioritising workloads, supporting colleagues, and ensuring cases progress efficiently to meet deadlines.
• Undertake essential administrative duties, including scanning, filing, managing incoming and outgoing post, banking cheques, and supporting wider operational needs .

About You

• Ability to work at a fast pace,operatingwith strong attention to detail across a variety of software platforms.
• Experience in an administrative role with a passion for beating targets.
• An ability to learn quickly and work to a high standard across many parts of a process.

Why Hozah?

At Hozah , you’ll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you’re looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we’d love to hear from you. Join us and be part of this exciting journey!

What’s In It for You

• Competitive salary and benefits tailored to your experience.
• Hybrid working (2 days in office,3 dayWFH).
• Career development opportunities including training, mentorship, and exposure to technical operations.
• Impactful work contributing to a missionthat’sreshaping urban mobility.
• Collaborative culture with a friendly team (and two office dogs!).
• Free breakfast, lunch, drinks, and snacks in the office.
• Excellent transport links.