Customer and Client Support Specialist

Hozah Ltd; Greater London; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Company events

Discounted or free food

Job summary

Hozah Ltd in London is seeking a Customer and Client Support Specialist to join our growing team. The role is full-time with three days in the office, located in London with office days.

You will be part of a dynamic, tech-led company working to transform parking into a seamless, automated experience. Responsibilities include responding to customer inquiries by email, maintaining detailed records, and collaborating with internal teams to resolve complex issues while ensuring high customer

Qualifications

• Proven experience in a customer support or service role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in professional email communication and customer service etiquette.
• Ability to work independently and as part of a team.
• Familiarity with Zendesk and Jira is desirable.

Responsibilities

• Respond to customer inquiries and support requests via email.
• Provide clear, professional, and timely resolutions to customer issues.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to resolve complex issues.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

Skills

Customer support

Communication

Problem solving

Attention to detail

Multitasking

Email etiquette

Team collaboration

Independent work

Tools

Zendesk

Jira

Job description

Customer and Client Support Specialist

• £26,500
• London, uk
• Full time - 3 days in the office

About Us

Hozah is a tech-led, award-winning company driving change in the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK and significant VC/PE investment.

Who you are:

We’re looking for a multitasking “learn-it-all” personality who can help us with everything from building out processes to helping our drivers. We’re open for you to help shape this role and there’s plenty of opportunity to advance and progress as the company grows.

Duties to include:

• Respond to customer inquiries and support requests via email
• Provide clear, professional, andtimelyresolutions to customer issues
• Maintain detailed records of customer interactions
• Collaborate with internal teams to resolve complex issues
• Ensurea high levelof customer satisfaction through effective communication and follow-up

About you

• Proven experience in a customer support or service role (required)
• Excellent written and verbal communication skills
• Strong problem-solving abilities and keen attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficiencyin professional email communication and customer service etiquette
• Ability to work both independently and as part of a team
• Familiarity with Zendesk and Jira is desirable

Benefits

• Company events
• Discounted or free food

Ability to commute/relocate:

Croydon (Close to East Croydon Station): reliably commute or plan to relocate before starting work (required)