Hybrid Client Support Specialist

Hometree Marketplace Limited; Greater London; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Birthday off

Hybrid work 2 days/week

Boiler & home cover 40% discount

Gym membership across 100 UK gyms

£300 home office allowance

Mental health support via Oliva

Menopause support

Cycle to work scheme

Team socials

Job summary

Hometree Marketplace Limited is seeking a Customer Operations role in London, offering hybrid work with office presence on Wednesdays. You will support customers across channels, validate documentation, and help installers and tech teams scale operations. The role emphasizes a proactive, detail-focused mindset and cross-functional collaboration.

The position entails rotating shifts and involvement with multiple divisions to accelerate the transition to sustainable home energy solutions.

Qualifications

• Experience in customer operations and supporting end-to-end service.
• Strong communication abilities across channels (phone, email, chat).
• Attention to detail and compliance in documentation.

Responsibilities

• Deliver end-to-end customer experiences across channels.
• Manage customer inquiries with a focus on service excellence.
• Validate documentation to ensure high-quality installations.
• Review and improve existing workflows to meet changing needs.
• Build relationships with installers and key stakeholders.
• Create and update process documentation for knowledge sharing.
• Collaborate with internal and external teams to enable automation.

Skills

Customer operations

Communication skills

Attention to detail

Process improvement

Team collaboration

Adaptability

Proactive attitude

Job description

Hometree Marketplace Limited is seeking a Customer Operations role in London, offering hybrid work with office presence on Wednesdays. You will support customers across channels, validate documentation, and help installers and tech teams scale operations. The role emphasizes a proactive, detail-focused mindset and cross-functional collaboration.

The position entails rotating shifts and involvement with multiple divisions to accelerate the transition to sustainable home energy solutions.