Hybrid Customer Support Executive

Wolseley; Milton Keynes; Hybrid; GBP 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

24 days annual leave

Pension matched up to 9%

Enhanced maternity & paternity cover

Bonus potential

Healthcare access

Zusammenfassung

Ideal Bathrooms, part of the Wolseley Group, is seeking a Customer Service Executive in Milton Keynes. In a full-time role, you will handle high-volume calls, process orders, check stock and pricing, and provide timely delivery updates with accurate records.

The role offers a 40-hour week (Mon-Fri, 09:00-17:30), a 12-month fixed term contract, and hybrid working after probation. Training runs 8:00-4:30 until probation ends, with benefits including pension, 24 days leave, and bonus potential.

Qualifikationen

• Strong, confident customer service skills in a fast-paced environment.
• Experience in a call centre or customer-facing retail role is advantageous.
• Ability to juggle calls, orders, and system notes with accuracy.

Aufgaben

• Manage high-volume inbound and outbound calls, resolving queries professionally.
• Process and chase orders across channels, check stock, pricing, and availability.
• Provide delivery updates, product information and returns with accurate system notes.

Kenntnisse

Customer service

Call centre experience

Communication

Tools

Mitel

Cisco

8x8

Jobbeschreibung

Ideal Bathrooms, part of the Wolseley Group, is seeking a Customer Service Executive in Milton Keynes. In a full-time role, you will handle high-volume calls, process orders, check stock and pricing, and provide timely delivery updates with accurate records.

The role offers a 40-hour week (Mon-Fri, 09:00-17:30), a 12-month fixed term contract, and hybrid working after probation. Training runs 8:00-4:30 until probation ends, with benefits including pension, 24 days leave, and bonus potential.