Hybrid Customer Care Specialist | Fast-Paced Support

Wolseley Group; Milton Keynes; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 days annual leave

Pension scheme

Bonus opportunities

Healthcare access

Discounts & perks

YuLife app

Cycle to Work

Job summary

Ideal Bathrooms, part of the Wolseley Group, is recruiting a Customer Service Executive in Milton Keynes for a 12-month fixed term contract. You will handle high-volume calls, process orders, and provide timely delivery updates while maintaining accurate system notes.

The role is full-time (Mon-Fri, 09:00–17:30) with hybrid working after probation (3 days in the office, 2 days remote). A competitive salary with bonus and excellent benefits awaits the successful candidate.

Qualifications

• Strong, confident customer service skills in a fast-paced environment.
• Previous experience in a call centre or customer-facing retail role.
• Able to juggle calls, queries, order updates and system notes with accuracy.
• Familiarity with telephony systems would be an advantage.

Responsibilities

• Managing high-volume inbound and outbound calls in a fast-paced call-centre environment.
• Processing and chasing orders across multiple channels, checking stock and pricing.
• Providing timely updates on deliveries, product information and returns.
• Following telephony standards and office procedures to maintain service quality.
• Keeping product knowledge and system processes up to date for confident support.

Skills

Customer service

Call centre experience

Organized

Telephony systems

Job description

Ideal Bathrooms, part of the Wolseley Group, is recruiting a Customer Service Executive in Milton Keynes for a 12-month fixed term contract. You will handle high-volume calls, process orders, and provide timely delivery updates while maintaining accurate system notes.

The role is full-time (Mon-Fri, 09:00–17:30) with hybrid working after probation (3 days in the office, 2 days remote). A competitive salary with bonus and excellent benefits awaits the successful candidate.