Hybrid Customer Service Executive – Fast-Paced Support

Ideal Bathrooms (Wolseley) Limited; Milton Keynes; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Bonus potential

Excellent benefits

Hybrid working

Pension scheme

Healthcare

Cycle to Work

Job summary

Ideal Bathrooms (Wolseley) Limited in Milton Keynes is seeking a Customer Service Executive on a 12-month fixed-term contract. The role is full-time with hybrid working after probation, 40 hours per week, 09:00-17:30, with training shifts 8:00-16:30.

You will handle high-volume calls, process orders, provide delivery updates, and maintain accurate system notes. A strong customer-service approach and prior call-centre experience are desirable, with telephony familiarity a plus.

Qualifications

• Strong, confident customer service skills in a fast-paced environment.
• Experience in a call centre or customer-facing retail role.
• Ability to juggle calls, queries and system notes accurately.
• Familiarity with telephony systems (Mitel/Cisco/8x8) is advantageous.
• Hybrid working knowledge and willingness to learn.

Responsibilities

• Manage high-volume inbound and outbound calls, resolving customer queries.
• Process and chase orders across channels, check stock and pricing.
• Provide updates on deliveries, product information and returns.
• Maintain accurate records in our systems and adhere to procedures.
• Keep product knowledge and promotions up to date for confident support.

Skills

Customer service

Call centre experience

Organization skills

Telephony familiarity

Tools

Mitel

Cisco

8x8

Job description

Ideal Bathrooms (Wolseley) Limited in Milton Keynes is seeking a Customer Service Executive on a 12-month fixed-term contract. The role is full-time with hybrid working after probation, 40 hours per week, 09:00-17:30, with training shifts 8:00-16:30.

You will handle high-volume calls, process orders, provide delivery updates, and maintain accurate system notes. A strong customer-service approach and prior call-centre experience are desirable, with telephony familiarity a plus.