Hybrid Customer Support Coordinator | Growth & Development

AB Agri Ltd; Peterborough; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

Pension match

Training & development

Job summary

AB Agri Ltd. is hiring a Customer Support Coordinator for a 6-month fixed-term contract in Peterborough. The role is hybrid, with in-office presence 1–2 days per week and a total of 37.5 hours across Mon-Fri plus Saturday rota.

You will handle orders and queries for farmers, processing orders on internal systems and updating stakeholders accordingly. You will communicate with customers via phone, email and Teams, ensuring accurate data entry and order status, with overtime and bank holiday

Qualifications

• Excellent attention to detail and accuracy.
• Confident speaking on the phone, by email and via Teams/MMS.
• Able to perform accurate data entry across multiple systems.

Responsibilities

• Take and process orders from customers (farmers).
• Respond to queries and provide timely order updates.
• Coordinate with internal teams to ensure order status accuracy.

Skills

Communication

Phone conversations

Data entry

Customer service

Tools

Internal systems

Job description

AB Agri Ltd. is hiring a Customer Support Coordinator for a 6-month fixed-term contract in Peterborough. The role is hybrid, with in-office presence 1–2 days per week and a total of 37.5 hours across Mon-Fri plus Saturday rota.

You will handle orders and queries for farmers, processing orders on internal systems and updating stakeholders accordingly. You will communicate with customers via phone, email and Teams, ensuring accurate data entry and order status, with overtime and bank holiday