Customer Experience Coordinator

Agri-Web Limited; Peterborough; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Pension matching up to 10%

Flexible benefits

Job summary

AB Agri is seeking a Customer Service Coordinator to join the National Milk Records and KW Feeds customer services team. The role involves handling enquiries, processing orders and payments, and collaborating across the business to resolve issues, with full training provided.

The position is permanent, full-time (37.5 hours per week) with a flexible hybrid working pattern. The package includes £24,786 salary, pension contributions up to 10%, and flexible benefits supporting development and

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused attitude.
• Strong IT literacy, including Microsoft Office.
• Good organisational skills and ability to prioritise.
• Strong attention to detail and accuracy.
• Positive, flexible, and adaptable approach.
• Ability to work independently and as part of a team.
• Willingness to learn new systems, products, and processes.

Responsibilities

• Deliver outstanding customer service across National Milk Records and KW Feeds, acting as a trusted point of contact for customers.
• Manage customer enquiries via phone, email, and other communication channels, aiming for first-contact resolution wherever possible.
• Process customer orders, payments, and account requests accurately and efficiently.
• Respond to invoice and payment queries, investigating issues and providing timely resolutions.
• Maintain accurate customer records and update CRM/ERP systems in line with company procedures and GDPR requirements.
• Work closely with internal teams, field colleagues, and product specialists to resolve customer issues and ensure a seamless customer experience.
• Identify opportunities to promote products and services and pass potential sales leads to the relevant teams.
• Support continuous improvement initiatives and assist with additional projects or business activities as required.

Skills

Communication skills

IT literacy

Organisational skills

Attention to detail

Teamwork

Adaptability

Willingness to learn

Tools

Microsoft Office

Job description

AB Agri is seeking a Customer Service Coordinator to join the National Milk Records and KW Feeds customer services team. The role involves handling enquiries, processing orders and payments, and collaborating across the business to resolve issues, with full training provided.

The position is permanent, full-time (37.5 hours per week) with a flexible hybrid working pattern. The package includes £24,786 salary, pension contributions up to 10%, and flexible benefits supporting development and