Hybrid Customer Support Agent - Upsell Specialist

OrderYOYO A/S; Manchester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Commission on upsells

Performance bonus

Job summary

OrderYOYO A/S in Manchester is seeking a Customer Support Agent to help restaurant partners via chat, phone and email. You will own issues from start to finish and work in a hybrid setup with in-office shifts and home-based weekend shifts.

The role involves handling queries, updating accounts, resolving invoices, and collaborating across teams. Training provided; prior CS experience is helpful but not required.

Qualifications

• No formal qualifications required; training provided.
• Strong written and verbal communication.
• Calm under pressure and organised.

Responsibilities

• Respond to restaurant partner queries via chat, phone, and email.
• Handle account changes, updates, and complaints.
• Resolve invoice-related questions end to end.
• Collaborate with other departments when needed.
• Identify upsell opportunities during calls.

Skills

Customer service

Communication

Problem solving

Multitasking

Job description

OrderYOYO A/S in Manchester is seeking a Customer Support Agent to help restaurant partners via chat, phone and email. You will own issues from start to finish and work in a hybrid setup with in-office shifts and home-based weekend shifts.

The role involves handling queries, updating accounts, resolving invoices, and collaborating across teams. Training provided; prior CS experience is helpful but not required.