Temp Customer Service Advisor — Hybrid

ProCook Ltd.; Haresfield; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Free parking

On-site gym access

Hybrid working

Colleague discount

33 Days Annual Leave pro-rata

B Corp certified

Great Place to Work

Disability Confident Leader

Job summary

ProCook Ltd. is seeking a friendly Customer Service Advisor to support customers via phone, email, and live chat on a two-week rotating schedule. This temporary role includes office and home-based days and a focus on delivering exceptional service.

You will process orders, assist with product advice and updates, and resolve issues with a customer-first mindset. Weekend work is essential; hybrid working is available.

Qualifications

• Excellent communication skills, both written and verbal.
• Confident and professional telephone manner.
• Strong listening skills and a natural ability to solve problems.
• Great attention to detail and accuracy.
• The ability to manage multiple tasks and prioritise effectively.
• Good IT skills, including experience using email, live chat, and order management systems.

Responsibilities

• Deliver friendly, professional, and efficient support across phone, email, and live chat.
• Process customer orders accurately and confidently.
• Help customers with product advice, order updates, and after-sales support.
• Investigate and resolve customer queries, always looking for the best possible outcome.
• Work closely with our courier partners to help ensure successful and timely deliveries.
• Record customer feedback and report product issues through the appropriate channels.
• Support the smooth running of our online ordering process.
• Handle customer information responsibly and in line with data protection requirements.
• Act as a positive ambassador for the ProCook brand in every customer interaction.

Skills

Excellent communication

Telephone etiquette

Active listening

Problem solving

Attention to detail

Multitasking

IT skills

Data protection compliance

Team player

Tools

Order management systems

Live chat software

CRM tools

Job description

ProCook Ltd. is seeking a friendly Customer Service Advisor to support customers via phone, email, and live chat on a two-week rotating schedule. This temporary role includes office and home-based days and a focus on delivering exceptional service.

You will process orders, assist with product advice and updates, and resolve issues with a customer-first mindset. Weekend work is essential; hybrid working is available.