Onboarding Associate

OrderYOYO; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Great uncapped bonus structure

Social and vibrant environment

Casual dress

Monthly socials

Career development opportunities

Job summary

A dynamic technology firm in Manchester is seeking an enthusiastic Onboarding Associate to join their team. This hybrid role focuses on onboarding restaurants and ensuring their success through analytics and customer engagement. Responsibilities include making outbound calls to restaurant partners, analyzing account data for optimization, and ensuring a smooth onboarding process. Ideal candidates are driven, adaptable, and possess excellent communication skills. The company offers a vibrant workplace, a strong bonus structure, and ample opportunities for career development.

Qualifications

• Ability to work as part of a team and individually.
• Goal-oriented individuals with a strong work ethic.
• Attention to detail and prioritisation skills.

Responsibilities

• Onboard restaurant partners from sign up to live status.
• Make outbound calls for customer success and onboarding.
• Track and ensure quality support within the first 60 days.

Skills

Driven self-starter

Teamwork

Communication skills

Analytical skills

Problem-solving abilities

Job description

We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!

ORDERYOYO’s Mission

We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!

Here’s a taste of what you’ll be doing

The Onboarding Associate role is a hybrid role focussing on Onboarding of restaurants and Customer Success - With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.

Customer Success

• Outbound calls to restaurants to ensure customer success.
• Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
• Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
• Taking ideas to the restaurant partners and implementing them.

Onboarding

• Dealing with the activation of our restaurant partners from the sign up to going live.
• Outbound calls to restaurants to ensure smooth onboarding process.
• You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
• Tracking and responsible for the restaurant within the first 60 days.
• Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the UK.

Location

Manchester

Hours

9am-5.30pm with flexibility

What We Offer

• Great UNCAPPED bonus structure.
• A Social & Vibrant environment – We want you to enjoy being at work.
• Casual Dress.
• Monthly Friday socials & extensive social activities calendar.
• Monthly Sales Conferences & Quarterly National Conferences.
• 2 Annual companywide parties.
• Genuine progression and career development opportunities.

What We Are Looking For In You

• Driven self-starters who are motivated to achieve bonus.
• Someone with initiative, who is able to work as part of a team and individually.
• Goal-oriented individuals with a never say die attitude to get the job done.
• We’re all about personality and energy – We love enthusiasm.

Who we are at OrderYOYO

We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other's contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities.