Customer Support Agent

OrderYOYO A/S; Manchester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Commission on upsells

Performance bonus

Job summary

OrderYOYO A/S in Manchester is seeking a Customer Support Agent to help restaurant partners via chat, phone and email. You will own issues from start to finish and work in a hybrid setup with in-office shifts and home-based weekend shifts.

The role involves handling queries, updating accounts, resolving invoices, and collaborating across teams. Training provided; prior CS experience is helpful but not required.

Qualifications

• No formal qualifications required; training provided.
• Strong written and verbal communication.
• Calm under pressure and organised.

Responsibilities

• Respond to restaurant partner queries via chat, phone, and email.
• Handle account changes, updates, and complaints.
• Resolve invoice-related questions end to end.
• Collaborate with other departments when needed.
• Identify upsell opportunities during calls.

Skills

Customer service

Communication

Problem solving

Multitasking

Job description

Customer Support Agent (Manchester, UK)

Location / Work Arrangement:

Hybrid (UK) — early weekday shifts in-office, later weekday shifts and all weekend shifts from home

Contract Type:

35 hours/week

Working Hours:

Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm (we'll talk through what patterns could work for you)

Role Purpose:

You’ll be the friendly, reliable voice our Restaurant Partners turn to when they need help — across chat, phone, and email. No two days are quite the same, and you’ll get real ownership over resolving issues from start to finish.

What You’ll Be Doing:

• Responding to Restaurant Partner queries across chat, phone, and email

• Helping partners with account changes, updates, and any complaints

• Looking into and resolving invoice‑related questions

• Seeing issues through from first contact to resolution

• Teaming up with other departments when something needs a bit more digging

• Spotting the odd opportunity to mention relevant upsells during calls (commission available if it leads to a sale)

About You:

• You enjoy helping people and can stay calm and clear when things get busy

• You're comfortable communicating in writing and over the phone

• You're organised enough to keep track of an issue until it's fully resolved

• Previous customer service experience is helpful but not essential — we’re happy to train the right person

• No specific qualifications required

Compensation:

• Base pay: £12.71/hour (contracted hours)

• Commission available on successful reactive upsells

• Performance bonus: up to £3,000/year, based on performance