Hybrid Customer Support Advisor – Technical Helpdesk

AWD online; Oxford; Hybrid; GBP 26,000; Full time

Job summary

A global customer service leader is seeking a Customer Service Advisor to provide high-quality support in a hybrid contact centre setting. The ideal candidate will possess strong communication skills, a customer-focused approach, and the ability to resolve technical issues efficiently. This full-time position offers competitive pay of £25,235 per annum plus benefits, including a performance bonus and ongoing training opportunities. Join a team dedicated to delivering exceptional service.

Benefits

Performance bonus of up to £1,000 per year

Paid bank holidays plus an additional day in lieu

Ongoing training and development opportunities

Company pension scheme

Wellbeing support and counselling services

LinkedIn Learning access and professional certifications

Qualifications

• Experience in a customer service or contact centre role.
• Passion for problem solving.
• Attention to detail.

Responsibilities

• Manage inbound customer enquiries professionally and efficiently.
• Diagnose and resolve technical faults remotely.
• Provide high-standard customer care.

Skills

Fluency in written and spoken English

Strong communication skills

Customer-focused approach

Good organisational skills

Basic computer literacy

Ability to work collaboratively

Tools

Microsoft Office

Job description

A global customer service leader is seeking a Customer Service Advisor to provide high-quality support in a hybrid contact centre setting. The ideal candidate will possess strong communication skills, a customer-focused approach, and the ability to resolve technical issues efficiently. This full-time position offers competitive pay of £25,235 per annum plus benefits, including a performance bonus and ongoing training opportunities. Join a team dedicated to delivering exceptional service.