Customer Support Advisor

Heals; Greater London; Híbrido; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Descripción de la vacante

Heal's is hiring a Customer Support Advisor at its Head Office in Central London for a maternity cover. 35 hours per week, core hours 9am-5pm, 5 days, with hybrid working from Tottenham Court Road, W1T. Fixed-term contract from December 2026 to November 2027, based at the London office.

You will join the Customer Support team, helping customers with queries across a range of furniture and home products and delivering exceptional service in a busy environment.

Formación

• Excellent telephone and English written skills.
• Strong communication abilities and customer service experience.
• Administrative experience or customer service background.
• Good computer skills and initiative in a busy environment.

Responsabilidades

• Support and help customers resolve queries across a range of products.
• Provide outstanding service and maintain accuracy in all interactions.
• Handle varied inquiries and contribute to a positive customer experience.
• Communicate clearly to resolve issues and document interactions.

Conocimientos

Telephone skills

Written English

Communication

Customer service experience

Administrative experience

Computer skills

Descripción del empleo

Customer Support Advisor (12month FTC) - Head Office (35 hours)

The Role: Customer Support Advisor

Location: Head Office, London

Department: Customer Support

Contract Type: 12 month Fixed Term

Hours of Work: 35 hours

About Heal’s

For over 200 years, Heal's has been at the forefront of exceptional furniture and home design. Founded in 1810 as a family of skilled bed-makers, we've played a defining role in shaping some of the world's most influential design movements—from the Arts and Crafts movement and Bauhaus Modernism to the iconic Scandinavian style.

Today, our passion for timeless, contemporary design remains as strong as ever. As the Home of Design since 1810, we continue to champion our founding values of Good Design, Well Made, and Honest Craftsmanship, curating beautifully designed furniture and home accessories that inspire and stand the test of time.

At Heal's, we're proud of our heritage, but we're equally excited about the future. We're looking for people who share our passion for quality, creativity, and delivering an exceptional customer experience to help shape the next chapter of our story.

About the role

We have an exciting opportunity for an individual to join our fantastic customer support department, based in our Head Office in Central London. This position is a Maternity cover, fixed term contract from December 2026 until November 2027.

The Key focus of the role is to support and help our customers resolve their queries. Due to the huge range of furniture and different products we sell, no two queries are the same so we can guarantee you will not be bored. We are passionate about providing our customers with brilliant service, so we are only interested in bringing in the very best people.

What you will bring

You must share our passion for providing outstanding customer service, be ridiculously happy and positive and have both excellent telephone and English written skills.

The role requires strong computer skills, excellent communication skills, ability to use initiative and previous administrative experience or customer service experience

So why apply? - You will be joining a great team, working for a fabulous brand, in a brilliant location on Tottenham Court Road. The core hours are 9am to 5pm, Monday to Friday.

Salary: £23,500pa
Hours: 35 hours over 5 days
Location: 196 Tottenham Court Road, W1T
Hybrid working