Member Care Advisor – Hybrid Work, Patient-Focused Support

Healix Group of Companies; West of England; Híbrido; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after training

2-month office training

Office in Bristol

Descripción de la vacante

Healix Group of Companies is seeking a Customer Service Advisor to handle 25+ inbound calls, coordinating member treatment plans and liaising with the healthcare team to ensure access to required medical services.

The role requires strong English communication, empathy and resilience, with a 2-month office-based training followed by hybrid working (3 days in the office per week) at Temple Quay, Bristol.

Formación

• Excellent verbal and written English communication.
• Proven customer service experience.
• Ability to handle emotionally challenging calls relating to medical conditions.
• Computer literate and proactive during ongoing training.

Responsabilidades

• Take 25+ inbound calls from members to coordinate treatment plans.
• Liaise with healthcare team and member to provide medical information.
• Ensure members receive appropriate medical services and access.
• Gather medical evidence from providers to substantiate claims.
• Record and allocate documents in Case Management System accurately.
• Assist Case Managers with high-cost claims when required.

Conocimientos

Communication

Empathy

Active listening

Resilience

Descripción del empleo

Healix Group of Companies is seeking a Customer Service Advisor to handle 25+ inbound calls, coordinating member treatment plans and liaising with the healthcare team to ensure access to required medical services.

The role requires strong English communication, empathy and resilience, with a 2-month office-based training followed by hybrid working (3 days in the office per week) at Temple Quay, Bristol.