Hybrid Banking Customer Service Advisor

HSBC; Leeds; Hybrid; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Free parking

Subsidized lunch

25 days paid holiday

Employee discounts

Pension schemes

Healthcare schemes

Job summary

HSBC is hiring a Customer Service Advisor in Leeds, offering a starting salary of £25,000 for a 35-hour week. The role involves engaging with customers, providing exceptional service, and resolving their queries efficiently while undergoing a comprehensive 15-week training program.

Benefits include free parking, subsidized lunch, 25 days' paid holiday, employee discounts, and opportunities for salary increments in your first year. Applicants must be UK residents over 18 with the right to work in the UK.

Qualifications

• Ability to listen carefully and understand customers’ concerns.
• Clear conveyance of information and solutions.
• Strong focus on delivering quality customer service.

Responsibilities

• Engage with customers to provide exceptional service.
• Resolve customer queries in line with policies.
• Participate in live customer calls during training.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following process

Digital fluency

Job description

HSBC is hiring a Customer Service Advisor in Leeds, offering a starting salary of £25,000 for a 35-hour week. The role involves engaging with customers, providing exceptional service, and resolving their queries efficiently while undergoing a comprehensive 15-week training program.

Benefits include free parking, subsidized lunch, 25 days' paid holiday, employee discounts, and opportunities for salary increments in your first year. Applicants must be UK residents over 18 with the right to work in the UK.