Hybrid Customer Success Manager: Drive Outcomes

Klipboard; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Klipboard is hiring a Customer Success Manager to drive measurable outcomes for a defined customer portfolio. You will partner with Product, Support and Sales to ensure successful adoption and long-term value.

We expect you to manage multiple customers, maintain a strong commercial mindset, and translate product capabilities into tangible business benefits. The role offers hybrid work in the UK and opportunities to influence service improvements.

Qualifications

• Proven experience in a Customer Success, Account Management, or similar role.
• Experience managing multiple customers and priorities simultaneously.
• Strong commercial awareness with the ability to link activity to outcomes.
• Comfortable working with data, health indicators, and customer insight.

Responsibilities

• Own the overall success of customers in your portfolio.
• Establish clear success goals aligned to the customer’s business objectives.
• Translate Klipboard capabilities into practical, outcome led use cases.
• Regularly validate and articulate value achieved (time saved, risk reduced, performance improved).
• Collaborate with Support, Product, and Delivery teams to resolve systemic issues.

Skills

Customer focus

Account management

Data analysis

Communication

Stakeholder management

Tools

CRM platforms

Office tools

Analytics tools

Job description

Klipboard is hiring a Customer Success Manager to drive measurable outcomes for a defined customer portfolio. You will partner with Product, Support and Sales to ensure successful adoption and long-term value.

We expect you to manage multiple customers, maintain a strong commercial mindset, and translate product capabilities into tangible business benefits. The role offers hybrid work in the UK and opportunities to influence service improvements.