Customer Success Manager — Drive Adoption & Value

Klipboard; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Klipboard is recruiting a Customer Success Manager to drive measurable outcomes, retention and long-term value across a defined customer portfolio. You’ll orchestrate across Product, Support, Professional Services and Sales to ensure value is demonstrable and repeatable.

In this hybrid role, you’ll own customer outcomes, guide adoption, and lead strategic reviews with senior stakeholders, while collaborating with cross-functional teams to improve the customer journey.

Qualifications

• Proven experience in a Customer Success or account management role.
• Ability to manage multiple customers and priorities simultaneously.
• Strong commercial awareness and data-informed decision making.

Responsibilities

• Own overall success and health of a customer portfolio.
• Translate product capabilities into value-driven use cases.
• Lead structured service reviews focused on outcomes.
• Collaborate with Product, Support and Delivery to resolve issues.
• Identify advocacy opportunities and support renewal/expansion.

Skills

Customer Success

Account Management

Data Analytics

Stakeholder Management

Tools

CRM systems

Analytics tools

Microsoft Office

Job description

Klipboard is recruiting a Customer Success Manager to drive measurable outcomes, retention and long-term value across a defined customer portfolio. You’ll orchestrate across Product, Support, Professional Services and Sales to ensure value is demonstrable and repeatable.

In this hybrid role, you’ll own customer outcomes, guide adoption, and lead strategic reviews with senior stakeholders, while collaborating with cross-functional teams to improve the customer journey.