Hybrid-First Customer Success Manager

Klipboard; Hungerford; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Klipboard is seeking a Customer Success Manager to drive outcomes, retention, and long-term value across a defined portfolio. You will orchestrate work with Product, Support, Professional Services, and Sales to ensure measurable success.

The role emphasizes adopting the right capabilities, guiding customer behaviour, and proving value over time, with a focus on proactive risk management, adoption, and advocacy.

Qualifications

• Proven experience in a Customer Success, Account Management, or similar role.
• Experience managing multiple customers and priorities simultaneously.
• Strong commercial awareness linking activity to outcomes.
• Comfortable working with data, health indicators, and customer insight.

Responsibilities

• Own the overall success of customers in your portfolio.
• Establish clear success goals aligned to the customer's business objectives.
• Translate Klipboard capabilities into practical, outcome led use cases.
• Regularly validate and articulate value achieved (time saved, risk reduced, performance improved).
• Monitor customer health, sentiment, and product adoption signals; lead recovery plans.
• Drive meaningful adoption of core product capabilities and advocate best practices.

Skills

Customer Success

Account Management

Data analysis

Communications

Tools

CRM tools

Analytics

MS Office

AI tooling

Job description

Klipboard is seeking a Customer Success Manager to drive outcomes, retention, and long-term value across a defined portfolio. You will orchestrate work with Product, Support, Professional Services, and Sales to ensure measurable success.

The role emphasizes adopting the right capabilities, guiding customer behaviour, and proving value over time, with a focus on proactive risk management, adoption, and advocacy.