Hybrid Customer Success & Growth Specialist

The SJB Group; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

The SJB Group is seeking a Customer Success Specialist in the United Kingdom. The role focuses on delivering an exceptional customer experience, maintaining strong relationships, and driving retention and growth.

You will proactively support customer needs, review service performance, and identify opportunities for expanding services. The position requires excellent communication, strong organizational skills, and experience in customer-facing roles within a tech/SaaS environment.

Qualifications

• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Excellent organisational and time management skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience in customer-facing, account management, customer success, or sales roles.
• Experience in technology/SaaS or managed services environments is advantageous.
• Familiarity with CRM platforms and customer success tools.

Responsibilities

• Build and maintain strong customer relationships, addressing client needs promptly.
• Conduct regular service reviews to assess satisfaction and identify expansion opportunities.
• Manage and drive customer renewals and ensure contract execution.
• Monitor accounts proactively and address issues to improve service delivery.
• Resolve complex customer concerns professionally and preserve relationships.
• Support customer engagement by communicating service improvements and insights.
• Maintain accurate records of interactions, activities, and documentation.

Skills

Communication

Relationship-building

Analytical skills

Organisational skills

Microsoft Office

CRM proficiency

Account management

Customer success tools

SaaS familiarity

Tools

CRM platforms

Microsoft Office (Excel/PowerPoint)

Job description

The SJB Group is seeking a Customer Success Specialist in the United Kingdom. The role focuses on delivering an exceptional customer experience, maintaining strong relationships, and driving retention and growth.

You will proactively support customer needs, review service performance, and identify opportunities for expanding services. The position requires excellent communication, strong organizational skills, and experience in customer-facing roles within a tech/SaaS environment.