Hybrid: Customer Strategy & Experience Project Lead

Mining Remediation Authority; Mansfield; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

Mining Remediation Authority in Mansfield is seeking a proactive Customer Strategy and Support Project Lead for a temporary secondment. You will coordinate activity, turn insights into actions, and support senior leaders with clear updates.

The role focuses on turning customer feedback into practical improvements, building customer experience, and supporting continuous improvement across services. Hybrid working from Mansfield.

Qualifications

• Strong organisation and project coordination skills.
• Confidence working with colleagues and stakeholders.
• The ability to identify themes and turn insight into action.
• An interest in customer experience and continuous improvement.

Responsibilities

• Keep customer projects and actions on track.
• Coordinate our Customer Delivery Group.
• Support our customer survey and analyse feedback.
• Turn insight into practical recommendations and actions.
• Provide clear updates to senior leaders.

Skills

Project coordination

Stakeholder management

Data to insights

Customer experience

Continuous improvement

Organisational skills

Job description

Mining Remediation Authority in Mansfield is seeking a proactive Customer Strategy and Support Project Lead for a temporary secondment. You will coordinate activity, turn insights into actions, and support senior leaders with clear updates.

The role focuses on turning customer feedback into practical improvements, building customer experience, and supporting continuous improvement across services. Hybrid working from Mansfield.