Customer Strategy And Support Project Lead - Temporary Until December 2027

Thecoalauthority; Mansfield; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Thecoalauthority in Mansfield is seeking a Customer Strategy and Support Project Lead on a temporary basis to help turn customer feedback into meaningful improvements. You will coordinate projects, support the Customer Delivery Group, and analyse feedback to drive practical actions.

Taking responsibility for turning insights into recommendations, you will provide concise updates to senior leaders. This hybrid role is based in Mansfield with on-site and remote elements and runs until December

Qualifications

• Strong organisation and project coordination skills.
• Confidence working with colleagues and stakeholders.
• The ability to identify themes and turn insight into action.
• An interest in customer experience and continuous improvement.

Responsibilities

• Keeping customer projects and actions on track.
• Coordinating our Customer Delivery Group.
• Supporting our customer survey and analysing feedback.
• Turning insight into practical recommendations and actions.
• Providing clear updates to senior leaders.

Skills

Organisation

Coordination

Stakeholder confidence

Insight to action

Customer experience

Job description

Looking for an opportunity to broaden your experience and make a real difference? We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.

You don’t need to be a customer experience specialist. If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.

You’ll bring:

• Strong organisation and project coordination skills.
• Confidence working with colleagues and stakeholders.
• The ability to identify themes and turn insight into action.
• An interest in customer experience and continuous improvement.

About the Role

You’ll help turn customer feedback and plans into meaningful improvements by:

• Keeping customer projects and actions on track.
• Coordinating our Customer Delivery Group.
• Supporting our customer survey and analysing feedback.
• Turning insight into practical recommendations and actions.
• Providing clear updates to senior leaders.

It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.

Take a look at the job description to find out more.

Location: Mansfield, hybrid working, averaging 2 days on site
Closing date: 15 November 2027
Interviews: w/c 23 November 2027

Customer Strategy and Support Project Lead - Temporary until December 2027 Mansfield, East Midlands, UK