Customer Strategy and Support Project Lead - Temporary until December 2027

Mining Remediation Authority; Mansfield; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

Mining Remediation Authority in Mansfield is seeking a proactive Customer Strategy and Support Project Lead for a temporary secondment. You will coordinate activity, turn insights into actions, and support senior leaders with clear updates.

The role focuses on turning customer feedback into practical improvements, building customer experience, and supporting continuous improvement across services. Hybrid working from Mansfield.

Qualifications

• Strong organisation and project coordination skills.
• Confidence working with colleagues and stakeholders.
• The ability to identify themes and turn insight into action.
• An interest in customer experience and continuous improvement.

Responsibilities

• Keep customer projects and actions on track.
• Coordinate our Customer Delivery Group.
• Support our customer survey and analyse feedback.
• Turn insight into practical recommendations and actions.
• Provide clear updates to senior leaders.

Skills

Project coordination

Stakeholder management

Data to insights

Customer experience

Continuous improvement

Organisational skills

Job description

Looking for an opportunity to broaden your experience and make a real difference?
We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.
You don’t need to be a customer experience specialist. If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.
You’ll bring:

• Strong organisation and project coordination skills.
• Confidence working with colleagues and stakeholders.
• The ability to identify themes and turn insight into action.
• An interest in customer experience and continuous improvement.

About the RoleYou’ll help turn customer feedback and plans into meaningful improvements by:

• Keeping customer projects and actions on track.
• Coordinating our Customer Delivery Group.
• Supporting our customer survey and analysing feedback.
• Turning insight into practical recommendations and actions.
• Providing clear updates to senior leaders.

It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.
Take a look at the job description to find out more.
Location: Mansfield, hybrid working, averaging 2 days on site
Closing date: 15 November 2027
Interviews: w/c 23 November 2027