Contract: Customer Strategy & Delivery Lead

The Coal Authority; Mansfield; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The Coal Authority is seeking a Customer Strategy and Support Project Lead on a temporary contract to December 2027. You will coordinate customer projects, support the Customer Delivery Group, analyse feedback, and turn insights into practical actions that improve services.

Based in Mansfield with hybrid working (average 2 days on site), the role offers a varied, hands-on opportunity to build project, stakeholder and customer insight experience while delivering better outcomes for customers.

Qualifications

• Strong organisation and project coordination skills.
• Confidence working with colleagues and stakeholders.
• The ability to identify themes and turn insight into action.
• An interest in customer experience and continuous improvement.

Responsibilities

• Keeping customer projects and actions on track.
• Coordinating our Customer Delivery Group.
• Supporting our customer survey and analysing feedback.
• Turning insight into practical recommendations and actions.
• Providing clear updates to senior leaders.

Skills

Organisation skills

Project coordination

Stakeholder engagement

Insight into action

Customer experience

Job description

The Coal Authority is seeking a Customer Strategy and Support Project Lead on a temporary contract to December 2027. You will coordinate customer projects, support the Customer Delivery Group, analyse feedback, and turn insights into practical actions that improve services.

Based in Mansfield with hybrid working (average 2 days on site), the role offers a varied, hands-on opportunity to build project, stakeholder and customer insight experience while delivering better outcomes for customers.