Customer Insight & Delivery Lead

Mining Remediation; Mansfield; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Pension with up to 29% employer

27.5 days annual leave + bank holidays

Wellbeing monthly allowance

Job summary

Mining Remediation Authority is seeking a Customer Strategy and Support Project Lead on a temporary basis to turn customer insight into coordinated action across the organisation. You will manage progress, identify emerging issues and support practical improvements to our services, working with colleagues across teams.

You’ll coordinate the Customer Delivery Group, monitor related projects, and help plan and analyse our customer survey to identify themes, risks and opportunities.

Qualifications

• Experience coordinating projects or actions, monitoring progress and keeping activity on track.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• The ability to review information, identify themes and turn findings into clear, practical recommendations.
• Effective communication and relationship-building skills with a collaborative approach to working with colleagues and stakeholders.
• A genuine interest in customer experience, continuous improvement and achieving positive outcomes.

Responsibilities

• Coordinate the Customer Delivery Group, ensuring actions are clearly recorded, prioritised and progressed.
• Monitor customer-related projects and actions, tracking milestones, risks and dependencies and escalating issues where appropriate.
• Coordinate the planning and delivery of our customer survey, helping to analyse feedback and identify key themes, risks and opportunities.
• Turn customer insight into practical recommendations, action plans and improvement activity.
• Prepare clear progress updates, reports and insight for senior leaders and governance groups.

Skills

Coordinating projects

Organisation

Analysing feedback

Communication

Stakeholder engagement

Job description

Mining Remediation Authority is seeking a Customer Strategy and Support Project Lead on a temporary basis to turn customer insight into coordinated action across the organisation. You will manage progress, identify emerging issues and support practical improvements to our services, working with colleagues across teams.

You’ll coordinate the Customer Delivery Group, monitor related projects, and help plan and analyse our customer survey to identify themes, risks and opportunities.